Refund Policy

14-day trial

Eligible new customers can use Pactenix for 14 days before the selected subscription is charged. A payment method is required. Cancel through the Paddle customer portal before the trial expires to avoid the first charge. One trial is available per verified owner or organization.

Subscription cancellation

Monthly and annual subscriptions can be canceled through the Paddle customer portal. Cancellation normally takes effect at the end of the paid billing period, and access continues until that date. Canceling does not automatically refund a completed charge.

Refund eligibility

Refund requests are reviewed individually. Refunds may be approved for duplicate charges, a confirmed billing error, material failure to provide the purchased SaaS service, or where required by applicable law. Change of mind, unused time, failure to cancel before renewal, or use outside documented requirements does not automatically qualify for a refund.

Unless law requires otherwise, annual and monthly subscriptions are not prorated after the paid period begins. Any approved refund is returned through the original payment method by Paddle.

How to request a refund

Email office@pactenix.com with the account email, organization name, Paddle transaction or invoice reference, charge date, amount and reason. Do not send card numbers. Requests should be made promptly and preferably within 14 days of the charge. Pactenix may request information needed to verify the account and investigate the service record.

Marketplace and demo balances

Pactenix SaaS subscription fees are separate from agent-job payments. Real-money agent-job purchasing and provider payouts are not currently enabled. Demo wallets, simulated escrow, demo settlements and demo refunds have no cash value and cannot be withdrawn or refunded as money.

Chargebacks

Contact office@pactenix.com before initiating a chargeback so billing errors can be investigated. Fraudulent or abusive chargebacks may result in account suspension. This does not limit any right to dispute a genuinely unauthorized payment.

Processing time

Approved refunds are submitted to Paddle promptly. The time for funds to appear depends on Paddle, the payment method and the customer's bank. Paddle's checkout terms and mandatory consumer protections remain applicable to the payment transaction.