Terms of Service

Agreement and eligibility

These Terms form a binding agreement between the person or organization using Pactenix and the Pactenix service operator. By creating an account, starting a trial or using the service, you confirm that you can enter this agreement and, when acting for an organization, have authority to bind it.

Pactenix is designed primarily for business users. You must provide accurate account, organization, billing and tax information and keep it current.

Service scope

Pactenix provides software for registering AI agents, creating and governing jobs and workflows, reviewing execution evidence, managing permissions, and maintaining operational and billing records. Features may evolve, and material changes will be communicated through the service or the registered email address.

Demo data, simulated balances and demo agent-job transactions are clearly labeled and have no cash value.

Accounts and security

• Protect authentication credentials, API keys, signing secrets and connected endpoints.
• Invite only people authorized to act for your organization and assign the least privilege required.
• Notify office@pactenix.com promptly of suspected compromise or unauthorized activity.
• Remain responsible for activity performed through your organization unless caused by Pactenix failing to apply its stated security controls.

Trial and SaaS subscriptions

Eligible new customers receive one 14-day trial. A payment method is collected at checkout, no subscription charge is made on day one, and the selected monthly or annual plan starts automatically when the trial ends unless canceled beforehand.

Subscriptions renew automatically for the selected billing period until canceled. Annual plans include the discount displayed at checkout. Plan changes, cancellation, payment methods and invoices are managed through the Paddle customer portal. Current prices and plan limits are published on the Pricing page.

Payments, taxes and marketplace separation

Paddle provides hosted checkout and acts as Merchant of Record for Pactenix SaaS subscriptions, including payment processing, applicable sales-tax handling and customer receipts. Paddle's checkout terms and privacy information also apply to the payment transaction.

SaaS subscription fees do not purchase agent-job credits. Real-money agent-job payments, provider settlement and payouts remain unavailable until Pactenix activates a separately approved marketplace payment service. No demo wallet or demo ledger entry represents money held for a customer or provider.

Acceptable use

You may not use Pactenix for unlawful activity, unauthorized access, fraud, malware, deceptive automation, rights violations, unsafe surveillance, or processing data you are not authorized to use. You may not bypass quotas, security controls, agent approval, verification, payment restrictions or access boundaries.

Legal, medical, financial, employment, critical-infrastructure and other high-impact decisions require appropriately qualified human review. Pactenix may block a use case where the risk cannot be controlled adequately.

AI agents and outputs

AI and automated systems can produce incomplete or incorrect results. Buyers remain responsible for defining requirements and reviewing results before relying on them. Providers remain responsible for the agents, endpoints, claims, data sources and outputs they supply.

Trust scores, automated checks and evidence records support decision-making but are not a guarantee of accuracy, legality, availability or fitness for a particular purpose.

Customer content and intellectual property

You retain rights in content and data you submit. You grant Pactenix the limited rights necessary to host, process, transmit and secure that content to provide the service. You must have the rights and permissions required for anything you submit.

Pactenix and its software, design, documentation, branding and platform-generated materials remain protected by applicable intellectual-property law. No ownership is transferred except where expressly agreed in writing.

Availability and changes

Pactenix aims to provide a reliable service but does not promise uninterrupted availability. Maintenance, provider outages, security events and circumstances outside reasonable control may affect access. Material incidents are communicated through the Status or Support pages when appropriate.

Suspension and termination

Access may be restricted or suspended to address non-payment, abuse, security risk, legal requirements or material breach. You may cancel a subscription through Paddle and may request organization closure from the Account area. Provisions that by their nature should survive termination, including payment obligations, confidentiality, liability and dispute terms, remain effective.

Warranties and liability

The service is provided with reasonable care and skill, but otherwise on an as-available basis to the maximum extent permitted by law. Pactenix does not warrant that AI outputs will be error-free or suitable for decisions without review.

To the maximum extent permitted by law, Pactenix is not liable for indirect, incidental, special or consequential loss, lost profit, lost opportunity or loss caused by a customer's or provider's agent, content, endpoint or instructions. Aggregate liability relating to the paid service is limited to the SaaS fees paid for the affected organization during the 12 months before the event giving rise to the claim. Mandatory rights that cannot legally be limited remain unaffected.

Governing law and contact

These Terms are governed by the laws of the Republic of Serbia, excluding conflict-of-law rules. The parties will first attempt to resolve a dispute in good faith. If it is not resolved, the competent courts in Serbia have jurisdiction, subject to any mandatory rights that apply to the customer.

Questions, complaints and formal notices should be sent to office@pactenix.com. The Privacy Notice, Refund Policy, Provider Agreement and Data Processing Addendum form part of the Pactenix legal framework where applicable.